What are your order processing times?
Items that do not require personalization (i.e. – Draft boards, rings without displays, belts without plaques, etc.) will typically ship out the same business day or the following business day depending on current order volume and the time of day the order is placed. Any items that require laser engraving can take 2-3 days to process. While we strive to get EVERY order out the door as quickly as possible, we do sometimes need those 2-3 days to complete your quality engraved products.
Due to demand, occasionally certain products might be placed on backorder. If a product is currently backordered, it will be displayed on that product page. If we know when that product will begin shipping again, we will put that on the product page as well.
Do you provide tracking information?
Yes. When your order is shipped complete, you will receive an email with tracking information. If you do not receive the email or have a question about your order status, feel free to contact us with your order number.
Do You Ship Internationally?
While we continue to work on international shipping solutions, we currently only ship to the United States and our Canadian neighbors to the north. Please note, as with any commercial international shipments, additional tariffs, taxes & other import fees may be due upon delivery and are the responsibility of the customer.
What Shipping Methods Are Available?
Currently, draft boards and additional trophy/belt winner plaques ship via USPS. All other items ship via UPS after any applicable order processing times. (see “What are your order processing times?”) During the checkout process, the customer will have the ability to select between Flate Rate, Ground, 3 Day, 2nd Day, or Next Day.
The Flat Rate option is still UPS Ground. We have set a flat rate for each item to make sure no one is charged more than a certain amount. (We absorb a portion of those shipping charges for the people furthest away from us). Customers wanting UPS Ground shipping should choose the cheapest of Ground or Flat Rate.
Orders and Returns
How do I place an Order?
Like most e-commerce sites, you can simply add items to your cart as you shop our site. Once you are ready to complete your purchase, click on your shopping cart in the upper right and click the Checkout link. Once you are on the checkout page you can enter your billing address, shipping address (if different), select your shipping method, and make your payment via Stripe or PayPal Express. You should receive an email confirmation once your order has been completed.
Do I need an account to place an order?
While creating an account does make it easier to check the status of an order or view past orders, it is NOT required to make a purchase. You are more than welcome to checkout as a guest.
How Can I Cancel Or Change My Order?
If you wish to cancel or change an order that you have not yet received, please contact us immediately. If we have not yet processed the order, we will cancel it and refund the payment in full. If the order has already been engraved or shipped, see our refund policy below.
What is your Refund Policy?
While we are confident you will love your Fantasy Champs product, if you find yourself unsatisfied in any way, simply contact us within 15 days of receiving your order and we will refund the full purchase price of the product. Simply return the product to the original packaging and ship it back to us. Once we receive the product, we will issue the refund of the product minus the original shipping costs. Refunds can take 3-4 business days to process.
Please note – All personalized (engraved) items, and orders shipped to destinations outside of the US can not be refunded. Sales of those items are final.
What Payment Methods Are Accepted?
We also accept payments through PayPal Express Checkout. If you already trust and use PayPal services, feel free to use this option to complete your purchase.